W2M Trading Academy
Support
Need help with your account, a payment, or the W2M Player app? We're here to help.
Contact us
We answer Sunday to Thursday. Please include your account email so we can find you quickly.
Stay connected with W2M
Follow our official channels for updates or join our Telegram community. For help with your account or a payment, use email or WhatsApp above.
Frequently asked questions
How do I access my course?
Sign in to your account, open your UET programme and choose a purchased level. Download a part, extract its archive and open the encrypted lessons in the approved W2M Player. Use the approved release for your system; contact support if its download or Apple distribution link is not available yet.
How do I install and activate the W2M Player app?
For W2M Player 19 or newer, open Settings → Access control and copy This device’s Machine ID. In Academy My account → Devices choose All purchased levels, select your actual system and paste the ID. Your personal key appears on screen and is emailed in your saved language. Back in Player, press Activate under Access control, paste it into Access key and press Activate. Internet is required. Only levels already granted to your account are included.
Do I need WinRAR, and what if playback is slow?
ZIP files can use Windows Extract All, Mac Archive Utility or a supported phone file manager. RAR files need a compatible extractor; WinRAR is optional. In the current Player, open Settings → Video decoding and start with Auto. Try Compatible for flickering, freezes or green blocks. Software is available but may be slower for 4K lessons.
How do I choose the language of my emails?
Open My account → My details → Language for our emails, choose العربية or English and save. All customer emails, including activation keys and resends, use this saved preference. Changing the language of the website does not change it.
How many devices can I use?
One computer (Windows or Mac) and one phone or tablet at the same time, both activated by you from Account → Devices. Once activated, a device stays yours for six months before you can switch it yourself; if it is lost or broken sooner, contact us and we will help.
I have a new device — how do I move my licence?
If your six-month switch window is open, activate the new device yourself from Account → Devices and it replaces the old one of the same type. If the window has not opened yet, email us from your account email with the new Machine ID and we will help.
Why does the iPhone app mention camera or photo access?
The current iOS package contains camera, photo-library and location purpose descriptions because its bundled file-picker component references those APIs. Lesson import uses the system document picker for files you choose; playback does not require camera, photo-library or location access. The Player has no camera-recording feature and does not automatically record or upload your media.
Payments, invoices and refunds
We accept cards, local payment methods and bank transfer. For an invoice, a refund request, or a payment that did not go through, email us with your order details. Refund eligibility is described in our Terms of Service.
I didn't receive my sign-in email
Check your spam or promotions folder for a message from our academy address. If it still has not arrived after a few minutes, email us and we will verify your account and help you sign in.