This policy explains what you buy when you enrol at W2M Trading Academy, what happens after you pay, and how refunds and cancellations are handled. It applies to every purchase made on this website and forms part of our Terms of Service.
The policy in short
Your payment purchases access to the course levels listed in your order. Digital access is supplied after payment confirmation. Under our current policy, sales are final and non-refundable, unless the specific offer you purchased expressly states otherwise or applicable law requires otherwise. Your purchase is a course-access commitment, not a guarantee of trading results.
What happens after you pay
- Once the payment gateway confirms your payment, the course levels in your order are unlocked on the account matching the email you entered, and we email you the access details.
- Bank transfers, e-wallet and crypto payments reported through the offline payment form are activated after our team verifies the payment, usually within one working day.
- Your access does not expire: enrolment includes lifetime access to the purchased levels and their updates.
Why sales are final
The programme is delivered as recorded digital content that becomes available to you in full as soon as your access is activated. Because the complete material is supplied at that moment, we cannot take it back the way a physical product is returned. Please review the curriculum, the level descriptions and the free level assessment before you enrol, and ask us anything first — we would rather answer your questions before you pay than disappoint you after.
Exceptions
A refund is possible only when:
- the offer you purchased expressly stated its own refund terms, in which case those terms apply; or
- the law that applies to your purchase grants you a right that cannot be excluded.
Duplicate or mistaken payments
If you were charged twice for the same order, or paid for a level your account already includes, contact us with the order reference. Once we verify the duplicate with the payment gateway, we correct it.
Chargebacks
If something looks wrong with a charge, please contact us before opening a dispute with your bank — almost every problem is faster to fix directly. A verified full refund or a lost chargeback removes the course access granted by that payment, and accounts used for fraudulent disputes may be suspended under our Terms of Service.
Cancelling before access is granted
If you reported an offline payment that our team has not verified yet and you change your mind, contact us and we will close the request without activating access. Money already transferred to us outside the website is returned only where this policy or applicable law requires it.
How to contact us
Email [email protected] from the email you enrolled with, and include your order reference (shown on the payment confirmation page and in your access email). We reply within one working day, Sunday to Thursday.